Returns & Exchanges

At ShoeShi.Hokkaido, we want you to be completely satisfied with your purchase. If your new footwear isn't the perfect fit, you can return or exchange any unworn items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Securely place the unworn shoes in their original Hokkaido-branded packaging, ensuring all tags and protective inserts are included.

• 3.
  Ship to Our Warehouse

  Affix the prepaid shipping label provided in your portal and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund or exchange will be processed within 5-7 business days.